Shipping Terms & Conditions
Ordering Information
Please include as much address information as possible when placing orders online. Make sure to include all suites, floors, and room numbers — this helps us ensure we get the product(s) to you in an appropriate time without any additional charges.
Orders may be placed online 24/7, via email at info@divinespecialties.com, or by phone at (818) 887-1338 during business hours, Monday through Friday, 8am to 5pm.
Pricing
We look forward to providing you with the best products at the fairest market price. However, no prices are guaranteed until an order confirmation is sent out confirming the order with tracking.
Payment Terms
We accept Visa or MasterCard credit cards for all orders.
Shipping Information
Divine Specialties makes every effort to ship your order the same day or the next day. However, during certain times of the year, this may not be possible due to a high volume of orders. Orders placed on a Thursday or Friday may be shipped on the following Monday due to warm weather.
All orders ship via FedEx Ground, UPS Ground, or USPS Priority Mail unless specified otherwise.
Free Shipping
Free shipping within the continental U.S. is available on all orders over $99 via Ground services (approximately 5–7 days). Faster shipping options may be selected for an additional fee.
Returns & Credits
Credits will be issued only after delivery of returned merchandise to Divine Specialties and/or after a damage claim has been approved. Returned items must be unopened with protective seals intact, and a restocking fee of 20% of the returned merchandise value may apply. Not all items qualify for returns; we reserve the discretion to reject returns for any reason and recommend contacting us before shipping to verify eligibility.
If a product has been damaged by our carrier, photos proving this claim must be sent to Divine Specialties. Shortages or damages must be reported to Divine Specialties within 24 hours. All return claims must be made within 48 hours of receiving the product. Customers are responsible for return shipping costs.
If all address information is not provided correctly, the carrier charges Divine Specialties an Address Correction Fee of $10.00. Divine Specialties reserves the right to charge this amount to you.
Temperature-sensitive products such as chocolate ship with an ice pack + silver insulation foil at no additional charge. These precautions reduce but cannot eliminate the risk of melting, softening, or bloom in transit, and Divine Specialties cannot be held responsible for heat-related changes to product. For warm-weather orders we recommend 2-Day Air or Overnight shipping; contact us at (818) 887-1338 or info@divinespecialties.com to arrange expedited shipping.
Disclaimer & Product Information
World Wide Foods, Inc. (WWF) disclaims liability for any and all consequential damages arising out of and related to the use of its products. The user assumes all risks and liability associated with the use of WWF products, whether used singly or in combination with other substances, and the user's sole remedy shall be limited to a full refund of the purchase price of the product or replacement of product(s) if it fails to conform to the specifications set forth as labeled.
Frozen products may ship separately from original orders. While Divine Specialties does everything possible to ensure that products arrive in good condition, customers assume a reasonable breakage rate when ordering fragile items.
Divine Specialties can't guarantee that all of its website information is 100% correct/accurate. If our manufacturers use different ingredients, Divine Specialties can't guarantee that its website will be completely accurate with the new information.
When placing an order with Divine Specialties, you are agreeing to all of the terms and conditions specified above.